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Greentap values

Our Values

At greentap we believe plumbing should be people and planet-friendly. We put environmental issues at the heart of everything we do, combined with a partnership approach to our customers. All our operatives are trained in customer care skills as well as the latest products and techniques.

greentap is a well-managed organisation with a skilled and experienced management team and a clearly developed strategy to combine the best plumbing with care for the world in which we live.

We treat all our customers with the same high levels of care, whether they are a domestic householder or a household name. We work to their stated service levels, offering timely, efficient and high quality solutions to their plumbing and environmental requirements.

Corporate Social Responsibility

As a business, greentap takes its corporate responsibilities extremely seriously. We provide high levels of customer care, reflected by our teams of plumbers who are fully qualified and background checked. We are committed to open and honest communication at every stage of our relationship with our customers. We are open and upfront about our costs, we keep in contact with the customer from the point of booking through to completion via emails, texts and phone and we use plain and simple language to explain our work.

Environmental Statement

Our aim is to minimise environmental impact at every stage of our activities. We are committed to keeping abreast of the latest green products and techniques and we take a holistic approach to our customers' needs. We will advise them on how best to ensure the greatest energy and water-usage efficiencies. And we see our responsibility to the environment as continuing through to the completion of the project with the safe and careful disposal of waste materials.

Customer Charter

Here at Greentap we're committed to a partnership approach to our customers. That's why we put communication, transparency and respect at the top of our to-do list before we even start work on your job.

We will:
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  • Attend when we say we will
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  • Return your call within three hours if we are unavailable
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  • Provide you with your quotation within 72 hours
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  • Pre-book all visits to quote for work to be undertaken and schedule work date as soon as quote is agreed
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  • Provide a detailed and transparent quotation with accurate costings and works schedule
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  • Quality check all work on completion and sign off with customer
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  • Provide a full back up customer care package for peace of mind
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  • Guarantee all work carried out on your premises
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  • Provide trained operatives who pass stringent background checks for your peace of mind
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  • Work in a clean environment, protect your property and always leave the work area clean and tidy
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  • Dispose of waste materials in an environmentally-friendly manner through licensed facilities.
In return we:
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  • Invite you to complete our satisfaction questionnaire
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  • Ask that you pay your invoice upon sign-off of works, unless specific credit terms have been agreed
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  • Urge you to tell your friends if you like the service and work we have provided
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  • Encourage you to let us know if you have any concerns or are unhappy with any aspects of our work.

WaterAid is an international charity. Its mission is to overcome poverty by enabling the world's poorest people to gain access to safe water, sanitation and hygiene education.

Here at greentap we've chosen to support WaterAid as our partner charity because we don't think clean water and reliable plumbing should be a luxury. That's why for every job we complete we'll donate £1 to WaterAid.